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Remote Support

Remote Support

ITS has extensive experience implementing and administrating remote access infrastructures for companies so their users are able to access applications and/or data remotely. We can help you evaluate and implement the solution that best fits your company’s needs.Virtual Private Network (VPN)

A VPN allows users to connect to your company’s network from outside of the office; perhaps from their home, remote office, or a coffee shop.Terminal Servers / Citrix Solutions

A Terminal or Citrix server can provide remote access to users with performance coming close to operating within the office, even over relatively slow internet connections. The server on-site does all the “heavy lifting” and just sends video to the user’s remote PC and receives keyboard and mouse instructions from the user. Thus providing the look and feel of working on an office computer with access to all of your software and data.

Remote Access Services
Here are some technologies we use:
SonicWALL

SonicWALL VPN
SonicWALL’s VPN solutions enable users to securely connect remotely to your company’s network. Their predictable performance and resiliency enable you to protect your network and maintain a consistent level of security as your company grows.

Microsoft Terminal Server

Microsoft Windows Terminal Server
Terminal Servers allows PCs to operate in a server-based computing environment with all client application execution, data processing, and data storage to occur on the remote server. Application interactions, keyboard and mouse inputs are transmitted over the network and displayed via the Remote Desktop Client. Each user that logs on will only see their individual session. This is managed transparently by the server’s operating system and is independent of any other client session.

Citrix XenApp Servers

Citrix XenApp Server
Citrix embraces and extends what Microsoft’s Terminal Server offers by providing a more robust client, better printing support, superior web and application publishing, more secure encryption and security, along with a more efficient network protocol among many other features.